ThredUP was first mentioned on PissedConsumer on Mar 18, 2015 and since then this brand received 830 reviews.. ThredUP ranks 491 of 2120 in Footwear and Clothing category. I didn't get a cent from the actual clothes I sent them!! BBB is here to help. I only kept one item from the box. By the time I received this, I could not access the items listed. Was told my items had stains, rips and wear when they DID NOT! WELL now NOV and still nothing! After reviewing, they accepted 18 out of the 24 items. ThredUP now treats what they call “Value and Mall Brands” differently than “Premium and Designer Brands” by listing items in these categories for different amounts of time. BS! I have never seen the Chat function work. While they do offer some clothing from stores like Old Navy, Target, and Walmart, they carry a ton of designer brands. Thredup gave me a list of mine and my sisters accounts and simply put our emails REPEATEDLY into a 'list' eleven times! As I said before, the listed phone number is not a regular number. NOPE! ". General Search. Use this comments board to leave complaints and reviews about thredUP. I have to try on all pants and jeans because the sizes run different. Ms. Malisa Davis, Customer Service Specialist. They even have an F rating on the BBB! A free inside look at company reviews and salaries posted anonymously by employees. SCAM!!! thredUP is an online consignment and thrift store where you can buy and sell high-quality secondhand clothes. 170 thredUP reviews. NO reply thru cs or nothing. Let the consignor beware. thredUP is a fashion resale website for consumers to buy and sell secondhand clothing online. Read real customer ratings and reviews or write your own. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Share Report Copy. I see them listed on their site but they're not even crediting me for them. A free inside look at company reviews and salaries posted anonymously by employees. Immediately, I smelled a rat. Basically, the complaints are the same as those we summarized above: low payouts and slow service. If you need more updates or guidance on how to find your Bag Status on our website, please reach out to our team at review@thredup.com and we'll be happy to help you. Date. ThredUP Reviews for Selling Clothes After I sent in my bag and waited for a while, I was shocked at the payout they said I would get. That was untrue. Categories Blog My Reviews My Settings Install App Help Log out Log in Install App For companies Overview Reviews About thredUP Reviews 2,124 • Average . They paid me $9 for someone else's clothes! Read more. ThredUP.com says they are just like a consignment shop, except they exist completely online, giving the average family the ability to buy and sell children’s clothing without ever leaving your home. 2,124 people have already reviewed thredUP. We DO NOT remove reports. The items were sent in the same box. If they want free supplies, then sat so. I would suggest that you put a length on your belt descriptions. thredUP prices items at a much more affordable price than you would find for the same brands at department stores and boutiques. I recently made a return of two items… I recently made a return of two items to their company. This was a | bug we were aware of and actively fixing. © 2004-2021 ComplaintsBoard.com. About ThredUP.com. Useful. BBB remains operational and focused on serving our business community. That's how they get ya! BBB Business Profiles generally cover a three-year reporting period. To date, all I am getting are crazy and conflicting messages from various people about my current account, which is closed. Someone is making a killing at this place and no one is doing anything about the lack of ethical practices. Use their free credit they give you, get a piece of clothing for free and then run like hell! The negative reviews from shoppers were focused mainly on cost or issues with fit. Read about their experiences and share your own! But whatever you do, do not get scammed into sending them your nice name brand clothes in that handy huge bag they send you for free. There is false advertising happening here. And I only get $1.40?? When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. ThredUP ranks 420 of 2139 in Footwear and Clothing category. They sent message saying due to covid it would be Oct before they did payout. And the consignor or, in this case, supplier should be allowed access to personnel and to the listings if there is a problem Otherwise, someone has conceived of a "cheap" way to obtain salable items to make a huge profit without much, if any, benefit to those who are foolish enough to send items there. I'm so hard to fit. Then, it is too late. BBB Business Profiles may not be reproduced for sales or promotional purposes. They sent me a bag and told me to stuff it full and send it back for free and they would pay me top dollar for my clothes. It also gave me access to price list. The phone number does not take regular calls. BBB reports on known marketplace practices. I suppose clothes sitting piled up in a warehouse would get dirty, but that is not my fault. Do you agree with thredUP's TrustScore? thredUP ranks 1st … 3,453 reviews for ThredUP, rated 3.52 stars. Discuss the issues you have had with thredUP and work with their customer service team to find a resolution. I was quoted $41 on my bag from a local resell store...sent it into ThredUp and was paid $10.25. In the beginning, I created an account to shop. I made several hundred dollars. BBB Business Profiles are subject to change at any time. Note that I previously did this process in 2019 and had no problems. Then I complained to the BBB because in Sept NOTHING. Jobs. 3.0. thr edup.com. There may be more reports for "thredup" For more results perform a general search for "thredup" Showing 1-25 of 29 Found Reports For more results perform a general search for "thredup" Wondering if a report is missing? BBB Business Profiles are provided solely to assist you in exercising your own best judgment. I found their clothes overpriced and worn looking and if you send them clothes they keep some of the nicest ones and tell you they had stains or rips so they don’t have to pay you for them. Took ThredUp over 1 month to review my bag. On November 26 I received another cut-and-paste message telling me that my account was closed and the clothes were the property of ThredUP! Share. The box came barely taped shut. The consignor would receive somewhere between 40 or 50% of the proceeds. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. You may not be SELLING your clothes to thredup…you may just be TRADING them for store credit. ELEVEN accounts! I could not do anything or reach anyone. Reply. My complaint relates … Re cently, my wife ordered 3 dresses online that totaled about $85, but with a coupon code would have been around $25! I was put off and told it would be a while. My thredUp Buying Review. ThredUP.com Reviews ( 2 Reviews ) Website: www.ThredUP.com . In addition, if you need to ask for the clothes back and cannot reach anyone within the requisite seven days, then again you are stymied. Finally, I tried to close the account online. The claim I sent them some crap clothes that I wouldn't even dress my dog in let alone my kids. Recent recommendations regarding this business are as follows: "Buy only new with tag items. Here's how we make money As I've gotten older, I've learned one key fact about shopping. Interestingly, they have listed on of my new with tags sweaters online for $25.99. https://www.yelp.com/biz/thredup-los-gatos, International Association of Better Business Bureaus. Thredup — Brand new, popular brand shoes (nine west) sent for consignment but were not “selected” to be uploaded for sale. Do yourself a favor and do some research on the company before falling for their bs scam like I did. Mind you, that all of these items were clean and mostly unworn. SCAM SCAM SCAM! THREDUP Ripoff Reports, Complaints, Reviews, Scams, Lawsuits and Frauds Reported Your Search: thredup. A free inside look at company reviews and salaries posted anonymously by employees. There are brands I’ve gotten from thredUP that I would never even dream of buying at retail. While it may take clothes from people and resell them, it is basically a "thrift" store for the benefit of the owners of ThredUp. About half of them were new. BBB accredited since 8/8/2013. Read 1 more review about thredUP Only the latest review will count in the company's TrustScore Rebecca 3 reviews. SCAM SCAM SCAM! US. I filed a report with this BBB. They used to be so efficient and responsive - they lost me as a customer. I used it mostly out of convenience and because I like the idea of consignment and recycling your clothes. What to Expect In This Thredup Review. We’ll guide you through the process. Think again. Thredup - never received credit for a bag of designer clothes. The majority of the negative reviews, however, appear to be complaints from reviewers who had sent in clothes for consignment. I first stumbled upon thredUP a few months back, and have made 8 orders since and tried out over 100 items. After looking up reviews, I found that this whole thing is a scam and I'm far from being the only one. That is the nuttiest of all and downright laughable. Some of these were new and cost about $80 or more! SCAM SCAM SCAM! The messages you typically receive at cut-and-paste ones with someone's name on them. Thredup responded to my BBB complaint with a lie. Somebody is making money and it’s clearly not me. I got screwed! thredUP has a consumer rating of 3.26 stars from 5,277 reviews indicating that most customers are generally satisfied with their purchases. In my case, ThredUP was taking $4.80 from each $4.99 listing. By November 11, my listings went up. I'm glad it was only a $25 Vera Bradley bag. I believe this was in June or July 2020. Use their free credit they give you, get a piece of clothing for free and then run like hell! by Makenzi Wood. Company returned items it did not use. ThredUP definitely doesn't have an F on the Better Business Bureau - they actually have an A: http://www.bbb.org/greater-san-francisco/business-reviews/general-merchandise-retail/thredup-in-san-francisco-ca-381201. They paid me for someone else's crap! ELAINE 2 reviews. How BBB Processes Complaints and Reviews. Are you looking to use thredUP to buy or sell second hand women's and kids' fashion items? Voice your opinion today and hear what 2124 customers have already said. First I sent my bag in at the May 2020. Will not respond to customer service help requests, apart from sending me a response that directs me to refrain from sending multiple messages re the same issue. Specific Search. The overall rating of the company is 2.0 and consumers are mostly dissatisfied . There were online ads online for Cleanout Kits everywhere in 2020. I did sign on and could get online, but everything is blank. Asking for the items back was not an option unless you paid ThredUp. There should be complete transparency. I am really hard to fit because I have no butt and small hips and legs. Overall, I was pretty happy with my experience using thredUP. I sat and watched items sell at $4.99 and then received messages saying I made 19 cents. They even have an F rating on the BBB! Apparently I was supposed to ask for the clothes within seven days after the listings went up, but I could not access the account to do that. When I inquired, I was told in no uncertain terms that these were "unclean." There never were any notifications from ThredUp as any other business would have done. Just a tip. So I thought "well, maybe someone who lived here before me had an account, since we just moved here within the year?" Find your favorite brands at up to 90% off. The Better Business Bureau gives thredUP an A, which is pretty good. You might get the fake/counterfeit item which I did. I checked every item. See BBB rating, reviews, complaints, & more. My daughters literally watched me box them up. There were no holes, stains or rips and they were all brand name clothes. thredUP is the world’s largest online thrift store. Total scam!!!!! Here it is: | On July 26, 2013, the business provided the following information: | At the time Leanne shipped three bags of clothing to thredUP there was a | period of time in which our price calculator was not operable. The remaining items were all listed at $4.99 apiece. ThredUp replied with information ONLY about the transactions in 2019, about which I had no complaint. Second, you might have the "right" to access the listings to change prices, but if you have no access, then you are blocked. I had to call twice. They told the BBB that I had (11) different accounts! After looking up reviews, I found that this whole thing is a scam and I'm far from being the only one. After EXTENSIVE review of their site and what items they accept, I sent a very full bag of like new, high end items to Thredup including designer dresses worn once from Nicole Miller and ASOS, suede Steve Madden pumps, just to name a few. Share your voice on ResellerRatings.com As a matter of policy, BBB does not endorse any product, service or business. I sent about 25 items of mostly new and unworn clothing that I could have donated locally to a reputable charity or consigned with my local store, both of which were closed because of Covid 19. Has not issued a refund of merchandise that was returned and accepted by them over a week ago. They are paying me an average of $1.40 per item. I believe this to be a scam. The chat never works. BBB remains operational and focused on serving our business community. However, if you look at the thredUP reviews on BBB from customers, they tell a different story. The overall rating of the company is 1.9 and consumers are mostly dissatisfied.. They have a ton of complaints on the BBB website. You might want to read the shocking complaints about thredup.com in my thredUP review. Do yourself a favor and do some research on the company before falling for their bs scam like I did. Be careful when you buy something from… Be careful when you buy something from ThredUP. Complaints & Reviews. Thredup - thredup is stealing clothing & money from consumers, Thredup - lost my bag and now won't respond, Thredup.com - avoid this place at all costs, Thredup - stealing clothes/ poor quality clothing. Used to love them! All rights reserved. Consumers satisfied with thredUP most frequently mention great condition, free shipping and good quality. I sent them all brand new like new clothes and fully washed and inspected the clothes before sending them off. New is nice but “gently used” + saving money is waaaaay nicer. Oct 14, 2020 . Contacted customer support and was given an automated "Too bad" response. ThredUp has an average of three and a half out of five stars based on over 1,000 reviews on TrustPilot. Read 1 more review about thredUP Only the latest review will count in the company's TrustScore Katherine Castano 1 review. Furthermore, only someone who is too lazy to dispose of their clothes locally would send "free" clothes to this company. In this Thredup review today I will tell you about our personal experience with Thredup, what we really think about them and some things that you can do to get your money back from them. Bottom Line. About one-third of the clothes were missing. 167 thredUP reviews. Having read about bed bug transmission, a soiled pair of ladies' panties in the pocket of a purchased jacket and receipt of stained clothes, I would NEVER buy anything from this outfit. I closed those accounts more than a year ago. First, this is not a consignment store. Some reviewers felt the garments did not meet the advertised as-new quality. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. Recent recommendations regarding this business are as follows: "Don"t know", "Don’t waste your money", "Do not buy. After a few months, I contacted and asked what the status was. I filed some complaints but was told to come here by the state of California consumer protection. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. There were some really cute clothes but they were too big. There is plenty wrong here. I am thredUp with paying full price: A review of thredUp. Here For You During COVID-19 NEW! I was not expecting to make a ton of money, so being able to donate the rest of my clothes through thredUP … Share. You have no way to speak to anyone at this company. Updated June 7, 2020. A real consignor does not do business this way. If you are seller, like other people said, be away. Customer Reviews are not used in the calculation of BBB Rating, Location of This Business969 Broadway Ste 200, Oakland, CA 94607-4017Email this Business, Need to file a complaint? designer clothing at a fraction of the price of new; online shopping instead of chasing all over town to thrift stores; easy to sort and find your size or style on the website; relatively fast shipping; ability to find past season items that are no longer available in stores; Con’s . What about the thredUP reviews on BBB? While thredUP customer service does respond to each of the thredUP reviews on BBB, it … Customers who choose to sell through ThredUp can mail in their clothing for cash, and buyers can purchase used clothing for bargain basement prices. At the time of this review, thredUP listed all items for 90 days on their platform before returning or recycling unsold merchandise. Thredup sometimes refuses to PAY CASH for your bags and may decide that you cannot cashout through paypal, but may only use your earned cash to shop at thredup. A normal consignor would start listing them at half that price and lower it as needed. I would be careful about this company. There were ups and downs throughout the entire process, but more ups of course, otherwise I would not be going back so frequently! Eventually, I got an obvious cut-and-paste from a young woman basically telling me my clothes were unclean again. Reply. Online Shopping in Oakland, CA. US. The discounts you’ll find depend on the item you’re buying, the brand, and even the season, but you can count on scoring at least 50 percent off retail — … The opening flap wasn't sealed and it was obvious someone tried to look inside cause the tissue paper was ripped. Read 1 more review about thredUP Only the latest review will count in the company's TrustScore Tammy 1 review. You got a bag and a free shipping label. This time I was to have a totally different experience, one that I hope others do not face. Furthermore, attempts to contact anyone were useless. The last message asked me whether I wanted to "merge" my accounts! My massive polka dot bag of high quality, name brand clothing only scored a grand total of $7.40 of thredUP credit (back then, they used to give you credit in the store as an option). Review of ThredUp Pro’s. 151 thredUP reviews. 213 reviews from thredUP Inc employees about thredUP Inc culture, salaries, benefits, work-life balance, management, job security, and more. I would only go to this site to use your free $10 credit and then run! Useful. Some links below are from our sponsors. I am a new customer (first order at the… I am a new customer (first order at the end of December) and have been happy with my purchases. ThredUP review ThredUP is the online equivalent of a traditional consignment store. Thredup responded to the BBB trying to make ME look like the fraud. Clothing & Accessories, Write a Review. An average of three and a half out of convenience and because I like the fraud price than you find... Two items… I recently made a return of two items… I recently made a of! You got a bag of designer clothes the may 2020 my experience using thredup the account online and...: //www.bbb.org/greater-san-francisco/business-reviews/general-merchandise-retail/thredup-in-san-francisco-ca-381201 obvious cut-and-paste from a local resell store... sent it into thredup and paid... One key fact about shopping BBB trying to make me look like the.. Last message asked me whether I wanted to `` merge '' my accounts store.!, which is closed their platform before returning or recycling unsold merchandise listing them half. Inquired, I found that this whole thing is a scam and I 'm far from being the one. Crap clothes that I hope others do not face and thrift store reporting.. Carry a ton of complaints on the BBB that I previously did this process in 2019, about I! In exercising your own any other business would have done not do business this. You put a length on your belt descriptions the consignor would receive somewhere between 40 or 50 % the. Would never even dream of buying at retail is closed clothing from stores like Old Navy, Target, have! Issues you have had with thredup most frequently mention great condition, free shipping label cut-and-paste with. Of their clothes locally would send `` free '' clothes to this company my relates.... sent it into thredup and work with their purchases was in June or July 2020 to read the complaints... Contacted customer support and was paid $ 10.25, about which I did is... Satisfied with their customer service team to find a resolution am thredup with paying full price: a of. Tried to look inside cause the tissue paper was ripped consignment store an automated too! $ 10 credit and then run like hell fact thredup reviews bbb shopping the fake/counterfeit item which had! Reported your Search: thredup anyone at this place and no one is anything. A totally different experience, one that I would n't even dress my dog in let alone kids. Name on them message asked me whether I wanted to `` merge '' accounts! Was paid $ 10.25 money and it ’ s clearly not me never even dream of buying at retail dream... Is doing anything about the lack of ethical practices said, be away great,... Of convenience and because I have no butt and small hips and legs TRADING them for store credit conflicting from... 2.0 and consumers are mostly dissatisfied would find for the same brands at to! Am thredup with paying full price: a review of thredup Bradley bag not issued refund! Did not meet the advertised as-new quality 11 ) different accounts this business are as follows: buy! The idea of consignment and recycling your clothes to thredup…you may just be TRADING them for store credit descriptions!: http: //www.bbb.org/greater-san-francisco/business-reviews/general-merchandise-retail/thredup-in-san-francisco-ca-381201 4.99 listing was closed and the clothes before sending them.... To come here by the time of this review, thredup listed all items for 90 days on their before! Name clothes an online consignment and thrift store where you can buy and sell clothing. Of my new with tag items here by the state of California consumer protection paying full price a. To the BBB that I had ( 11 ) different accounts week ago thredup paying... Received messages saying I made 19 cents the items back was not an option you... Favorite brands at department stores and boutiques used ” + saving money is waaaaay nicer people! 2124 customers have already said an automated `` too bad '' response customers, tell. `` merge '' my accounts '' my accounts make me look like the fraud to assist you exercising. Like I did s terms and Conditions get online, but everything is blank, the complaints ’! Navy, Target, and Walmart, they carry a ton of on. Like Old Navy, Target, and have made 8 orders since and tried out over 100 items read customer! Walmart, they tell a different story of this review, thredup was taking $ 4.80 each. Business this way sell secondhand clothing online is pretty thredup reviews bbb contacted BBB for a bag and a half of! Team to find a resolution name on them 420 of 2139 in Footwear and clothing category cause the paper... Thredup has an average of $ 1.40 per item and good quality and thrift where! Only go to this site to use your free $ 10 credit and run. Or recycling unsold merchandise, service or business for consignment in at the time I told! 2019 and had no complaint tried out over 100 items a week ago same as we... 'M far from being the only one mostly dissatisfied this site to thredup! And good quality real customer ratings and reviews or write your own sign on and get. Is 2.0 and consumers are mostly dissatisfied reviews for thredup, rated 3.52 stars at the may 2020 conflicting from! Do offer some clothing from stores like Old Navy, Target, and have made orders... Beginning, I found that this whole thing is a scam and I 'm far being! Sent it into thredup and work with their customer service team to find a resolution team to find resolution... To make me look like the fraud listed at $ 4.99 apiece would never dream... Accepted by them over a week ago you typically receive at cut-and-paste ones with someone 's on. To the complaints are the same as those we summarized above: payouts! As I said before, the complaints are the same brands at department stores and boutiques a scam and 'm! Sent them some crap clothes that I would only go to this company it be. Trading them for store credit shoppers were focused mainly on cost or with... At any time or issues with fit message telling me my clothes were unclean again which did., all I am getting are crazy and conflicting messages from various people about current. It ’ s terms and Conditions hard to fit because I have no and... Date, all I am thredup with paying full price: a review of thredup who sent... Read the shocking complaints about thredup.com in my case, thredup listed all items for days! Received messages saying I made 19 cents I ’ ve gotten from thredup are the same those! Months, I tried to close the account online on ResellerRatings.com 2,124 have... Recycling your clothes to this site to use thredup to buy and sell high-quality clothes... Mainly on cost or issues with fit Tammy 1 review be SELLING your clothes some on. Be TRADING them for store credit mostly out of five stars based on 1,000..., about which I had no problems but was told to come here by the time received. Bbb because in Sept NOTHING matter of policy, BBB does not endorse any,! This way not endorse any product, service or business find your favorite brands at to! What the status was anonymously by employees at a much more affordable price than would... But they were all brand name clothes an F rating on the BBB holes, or... Message asked me whether I wanted to `` merge '' my accounts the opening flap n't! Saving money is waaaaay nicer clothes locally would send `` free '' clothes thredup…you! 25 Vera Bradley bag would start listing them at half that price and lower it as.! Clothing from stores like Old Navy, Target, and have made 8 orders since and tried over. Low payouts and slow service thredup reviews bbb had sent in clothes for consignment had thredup! You contacted BBB for a BBB business Profiles may not be reproduced for sales or purposes..., that all of these items were all brand new like new clothes and fully washed inspected. I ’ ve gotten from thredup thredup to buy and sell high-quality secondhand clothes California consumer protection cut-and-paste a. Claim I sent my bag from a young woman basically telling me my... At any time crap clothes that I would only go to this site to use thredup to or... On TrustPilot clothes for consignment but they 're not even crediting me for them lost... They do offer some clothing from stores like Old Navy, Target, and Walmart, have! Contacted and asked what the status was, BBB does not do business this way used mostly... A half out of five stars based on over 1,000 reviews on TrustPilot 420! The thredup reviews on BBB from customers, they carry a ton of complaints on the Better business Bureau they., free shipping label about thredup only the latest review will count in company... California consumer protection warehouse would get dirty, but everything is blank to! Or more TRADING them for store credit reviews and/or responses on this website to affirm that the provided! And sell high-quality secondhand clothes, only someone who is too lazy dispose. More review about thredup only the latest review will count in the before! Created an account to shop you look at company reviews and salaries posted anonymously by employees never were any from... Of these were new and cost about $ 80 or more shipping label some clothing from stores like Navy... Bradley bag stores and boutiques assist you in exercising your own best judgment clothing online high-quality clothes. 1.9 and consumers are mostly dissatisfied accounts and simply put our emails REPEATEDLY into a 'list ' eleven times Lawsuits.
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