Is it a savvy salesman? Learning about how the customer uses your product on a practical level can give you insight into the most important features that you offer. You’d love to know what your customers are thinking, but where do you begin? Looking around this prototype, what do you think it’s for? Copy and paste these questions into your next typeform to get the best answers. So plan ahead, find out the key pieces of information you want from your customers, and craft your survey around that plan. When you ask the right questions in the right way, you can end up getting your prospects to do all the selling for you. Easy: You ask them. If you spend your sales appointments giving a lecture about your product and how great it is, you are using a presentation style that will cost you a lot of sales. We've got your back. Home / Customer Interviews / 5 Excellent Questions Product Managers Should Ask Customers (Updated with 5 More) Previous Next. You probably don’t want to include every survey question from the list above. Let’s take a look at some example product survey questions to ask customers about your product: How would you compare our products to our competitors’? Plus, it can help you with the creation and design of what you’re making—so companies really shouldn’t forget the importance of product research. Your users use your product because it solves a problem for them. The biggest benefit of this type of customer feedback question is that it’s easy for the respondent to answer. This happens to be one of those articles. You might even be surprised to learn your customers use your product totally differently to how you imagined. Your customers know better than anyone how useful your product is. Is it great online reputation? Well, then it might be time to build some premium features to generate more revenue. 7 Product Feedback Survey Questions to Ask your Customers 1. They’re giving up their time to help improve your product—so don’t let it go to waste. Product managers have a tough job. In this stage of development, you’re looking to better understand your customers. When your customers interact with your support team, you might send out a survey after resolution asking if they were satisfied with the interaction. What would you say to someone who asked about … Don’t bore your customers with an endless list—if you do, you’ll just end up with rushed answers. However, due to the lack of detail, you might not understand exactly why the customer said ‘Yes’ or ‘No.’ It can be a useful customer satisfaction survey question to … And if people are saying that value for money is great? Try a few of these questions with customers or prospects during your next interviews. For some extra inspiration, check out our product research survey template and product feedback survey template. Even after a new feature, product, or campaign has launched, keep monitoring to address challenges and continue evolving the experience to drive greater adoption or conversion. Which features, if any, do you find the most/least useful. Before you jump into developing solutions, spend time understanding what the needs and frustrations your customers are experiencing might be. So let them know they’ve been heard, and tell them the changes you’ll be making. You’ve validated your product ideas, and you’re moving on to development. Playlists. These questions are usually open-ended questions aimed at setting the tone for the focus group. Finally, let your customers know their feedback will be used. Maybe a small feature, one you perhaps added as an afterthought, is what’s keeping people with you. You could start with a minimum viable product and ask customers for feedback in phase two. Obvious, right? Whether you want to analyze your data in a Google Sheets spreadsheet, connect your answers through Hubspot or automate responses and communications with Mailchimp, Typeform’s got you covered. Running a product survey but don't know what to ask? Your product might work well for seasoned users—but what about your new sign-ups? Just pick the questions you need to have answered now, and launch another survey down the road if you have more to ask. Now imagine how popular it could be if you focused on that problem as much as the others. How much value are your customers extracting from your product or service? When you’re in business, you need to understand your customer. Just knowing yes or no is incredibly valuable information. Would something like _____ make your life easier? You might be making money now, but dissatisfied customers rarely stay around for long. First, I want to thank you … Hint: Send such customer satisfaction survey somewhere between two weeks and one month from the purchase. And you don’t need to be an expert researcher to unearth invaluable human insight from your customers. Here are 50+ example questions to ask when conducting a focus group: Introductory Questions. Asking this question lets you know where you should be focusing your efforts to make your customers as happy as possible. It’s so tough, in fact, that there are some users who turn into a pillar of salt when confronted with the dreaded — “Create a Survey” button and have to choose “New Survey” to create a survey from scratch. If you have customer relations or service team, your company might already have a team perfectly positioned to ask questions like this. Often during this phase, you’ll have two (or more) working concepts that your users could test. 1) How did you hear about us? But how do you know what customers want? If no one is using one of your core features, then that should raise a red flag! In general, you want a web page to be attractive, intuitive, and helpful for customers. You are usually wondering about a certain kind of Product Management interview questions: the ones they will ask you. Product teams innately care about user experience, but sometimes don’t involve their actual customers until a project is in its final product development stages before launch. Latest Articles; Popular; Growth; Customer Service; Culture; Product; 23 Customer Service Interview Questions (+ Interview Tips) … And for good reason. What do you like about how you do it now? In just two hours, you can capture the critical human insights you need to confidently deliver what your customers want and expect. Often times, you won’t have an idea or an endpoint in mind, and that’s ok. Once you’ve come closer to deciding a problem-solution, you’ll want to make sure your hunch resonates with your target market. Asking this question could unearth aspects of your product that need a bit of fixing up. What don’t you like about how you do it now? Discover how to leverage human insight at every stage of your product development life cycle. So they’re always useful. Deep dives spanning the customer lifecycle. So consider simplifying certain parts of the product, or offering video tutorials or helpful hints throughout. Start simple. Getting meaningful customer feedback starts by asking the right questions. The Top 10 Questions Your Customers Ask. This will help with new products and features down the road. So maximize that. Guides. Conducting a test or interview with your customers can reveal whether your concept is viable and has a strong product-market fit. Kirk that said, “Risk is our business.” And he was right. Often working across multiple teams, they’re constantly meeting with engineers and designers—leaving less than the ideal amount of time to talk with actual users. 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